Refund and Exchanges

We accept perfumes back within 30 days for a refund or exchange. We assume customers will test a spray or 2 before returning, however we do not accept bottles that have been used more than this or outside our 30 day policy and they will be returned to you. We are unable to accept returns on sample 5ml bottles.

Please note that products bought as part of a bundle set must be returned as a set for a refund otherwise we can only offer an exchange. Please contact our Customer Services Team at in**@******************co.uk for further details.

For exchanges, we can only offer this once per order.  

We do not cover the cost for return shipping.

Do not send returns to the address listed on the website, they will be returned to sender. This is an office address. We always recommend using a tracked service when sending goods back to us. If you email in and can’t find a reply, please check your spam folder. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please note that due to the nature of the product, shower gels and Body Lotions are non-returnable.

Any free items received in a promotion cannot be returned for a refund or exchange. If a free item was included within your original order and you choose to return part or all of the order, taking it below the threshold to be eligible for the free item, you will need to return the free item with the other items being returned. If the free item is not returned, the full retail value of the item will be deducted from your refund. The free item must be returned unused.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at In**@******************co.uk.